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Effective Apology

Price : $24.75
ISBN # : 9781259005169
Author : John Kador
pages: 284
Edition : Paperback
Volumes : 1
Publisher : Tata Mcgraw Hill Education pvt Ltd
Published : 2011

Effective Apology challenges you to think about the fundamental value and importance of apology as it delivers detailed advice for making an apology that truly heals and renews. Kador explores the Five Rs of apology: Recognize the wrong and the person harmed, accept moral Responsibility for your actions, express Remorse, provide meaningful Restitution, and offer assurance that the offense will not be Repeated. Making apology work in the real world when and how to apologize, in what medium, and how to make it stick is made clear through over seventy examples of good and bad apologies drawn from the news, popular culture, and the experiences of Kador, his clients, and his friends.

The willingness to apologize signals strength, character, and integrity. Effective leadership is impossible without effective apology. John Kador shows how to craft and deliver a confident apology that will defuse resentment, reduce litigation, create goodwill, and transform a relationship ruptured by mistrust and disappointment into something stronger and more durable than it ever was before.

Table of Contents
PART I: PRACTICING APOLOGY


Chapter 1 The Age of Apology
Chapter 2 Why We Apologize and What It Accomplishes


PART II: THE FIVE DIMENSIONS OF EFFECTIVE APOLOGY


Chapter 3 Recognition
Chapter 4 Responsibility
Chapter 5 Remorse
Chapter 6 Restitution
Chapter 7 Repetition


PART III: APOLOGIZE FOR RESULTS

Chapter 8 When, Where, and How to Apologize
Chapter 9 How to Accept (and Reject) an Apology
Chapter 10 Apology and Forgiveness
Chapter 11 Obstacles to Wholehearted Apology
Chapter 12 The Best Apology Possible: Ten Apology Do s and Don ts
Chapter 13 Talking About Apology: Frequently Asked Questions
Chapter 14 What Can I Do Now? Five Apology Practices

This book was added to South Asia bookstore on Wednesday 22 February, 2012.
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