• Join Our Mailing List ∇
  • |
  • Sign In
  • |
  • Sign Up
  • |
  • Help
Shopping Bag ( 0 item )

Effective Apology

Price : $24.75
ISBN # : 9781259005169
Author : John Kador
pages: 284
Edition : Paperback
Volumes : 1
Publisher : Tata Mcgraw Hill Education pvt Ltd
Published : 2011

Effective Apology challenges you to think about the fundamental value and importance of apology as it delivers detailed advice for making an apology that truly heals and renews. Kador explores the Five Rs of apology: Recognize the wrong and the person harmed, accept moral Responsibility for your actions, express Remorse, provide meaningful Restitution, and offer assurance that the offense will not be Repeated. Making apology work in the real world when and how to apologize, in what medium, and how to make it stick is made clear through over seventy examples of good and bad apologies drawn from the news, popular culture, and the experiences of Kador, his clients, and his friends.

The willingness to apologize signals strength, character, and integrity. Effective leadership is impossible without effective apology. John Kador shows how to craft and deliver a confident apology that will defuse resentment, reduce litigation, create goodwill, and transform a relationship ruptured by mistrust and disappointment into something stronger and more durable than it ever was before.

Table of Contents

Chapter 1 The Age of Apology
Chapter 2 Why We Apologize and What It Accomplishes


Chapter 3 Recognition
Chapter 4 Responsibility
Chapter 5 Remorse
Chapter 6 Restitution
Chapter 7 Repetition


Chapter 8 When, Where, and How to Apologize
Chapter 9 How to Accept (and Reject) an Apology
Chapter 10 Apology and Forgiveness
Chapter 11 Obstacles to Wholehearted Apology
Chapter 12 The Best Apology Possible: Ten Apology Do s and Don ts
Chapter 13 Talking About Apology: Frequently Asked Questions
Chapter 14 What Can I Do Now? Five Apology Practices

This book was added to South Asia bookstore on Wednesday 22 February, 2012.

You may also like these Books

Author:R. Srinivasan
Author:Chitra, K.
Author:Dwijendra Tripathi & Jyoti Jumani
Author:Robin Fincham & Peter Rhodes
Author:B. Nandhakumar
Author:Atanu Ghosh
Author:Elizabeth Christopher
Author:Howard Aster & Martin Goldfarb

Facebook Likes

Deal of the Day

Guide to Indian Markets (Thoroughly Revised & Updated - Second Edition)
Author: MRUC & Hansa Research
Price: $449.75 $359.75
History of Indian Nation (set of 4 volumes)
Author: Muzzaffar H. Syed, Anil Kumar & B.D. Usmani
Price: $339.75 $271.75
Rabindra Chitravali: Paintings of Rabindranath Tagore (4 volume box set)
Author: Rabindra Chitravali
Price: $649.75 $519.75
Christian Themes in Indian Art from Mughal Times to the Present
Author: A. Amaldass and G. Lowner
Price: $139.75 $105.00
Ancient Indian Tradition and Mythology (72 vols)
Author: G.P. Bhatt & J.L. Shastri
Price: $1,799.00 $1,439.00
Sacred Books of the East (50 Volumes)
Author: F. Max-Muller
Price: $899.00 $719.00
Gandhi and Ambedkar: Saviours of Untouchables of
Author: Sheshrao Chavan
Price: $28.00 $22.00
Most Dangerous Place: Pakistan's Lawless Frontier
Author: Imtiaz Gul
Price: $26.95 $14.75
Handcrafted Indian Textiles: Tradition And Beyond
Author: Martand Singh, Rta Kapur Chishti and Rahul Jain
Price: $89.75 $80.00
City of Joy
Author: Dominique Lapierre
Price: $15.00 $10.00
Philosophy of the Bhagavad Gita: An Exposition 2 Vols
Author: Chhaganlal G Kaji
Price: $29.75 $34.75
Ananya: A Portrait of India
Author: SN Nirmal & K Mattoo Sridhar
Price: $90.00 $59.75
Universality of the Sikh Religion
Author: Dr. Jaspal Singh Mayell
Price: $31.50 $24.75
Keep Up with Us.

South Asia Books, located at Columbia, Missouri - mid-way between St Louis and Kansas City, USA, has since its start in 1969 evolved from a supplier of rare volumes from India and Pakistan to the major supplier for India related monographs for bookstores, wholesalers, libraries, and individuals.
South Asia Books is known to be the best collection of books on South Asia available outside of the region itself! Its stock includes thousands of titles available for sale, plus thousands of other used and single title books, including a large selection of art history and language related texts.
South Asia Books adds approximately 1,000 new titles annually, representing most of the major Indian publishers, including Motilal, DK, Manohar, Abhinav, Vikas, Eastern Book Linkers, Rawat, and Satguru. Orders can be done from throughout the World.