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A Complaint Is a Gift

Price : $19.75
ISBN # : 9781626560413
Author : Claus Moller & Janelle Barlow
pages: 304
Edition : Paperback
Volumes : 1
Publisher : Harper Collins Publishers India
Published : 2014

How to use complaints to your advantage and turn an unhappy customer into a loyalist Using numerous real-life examples, A Complaint Is a Gift shows precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers – even when you have to say no. The second edition features two brand-new chapters on receiving and responding to complaints of the Internet; a new section on how to deal with and take advantage of complaints that are directed at you personally; and, turning the tables, a section on how you can complain constructively and effectively. The text has been heavily revised throughout, with a wealth of new examples, tools, and strategies.

This book was added to South Asia bookstore on Tuesday 11 February, 2014.
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